Refund & Return Policy

At warmday we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.

Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.

====================>> RETURN POLICY <<====================

1.Not Happy with Your Order

If you are not happy about your purchase, 14 days from date of that you received the product in like-new condition with no visible wear and tear, you (buyer) will be the one who is responsible for paying for the shipping costs for returning item if not covered by our warranty against manufacturer defects and exchange is not due to our error.

Please note: Shipping costs are non-refundable.

  1. Damaged Items or Low Quality

If the product is defective or does not work properly, please kindly let us know. For the fastest resolution, please contact us via info@digipo.shop  including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we confirmed the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in future.

====================>> CANCELLATION <<=====================

  1. Cancelling Unshipped-out Orders

If you are cancelling your order which has not yet to be shipped out, please kindly contact us via info@digipo.shop For the fastest resolution, please include your order number. Thanks!

  1. Cancelling Shipped-out Order

All orders can be cancelled within 12 HOURS after ordering . lf your order has been paid and you need to make a change or cancel anorder, you MUSTcontact us within 12 hours.Once the packaging and shipping process has started after 12 hours, it can no longer becancelled.

====================>> Warranty <<========================

This warranty only covers manufacturing defects and does not cover:

  • Damage caused by accident
  • Improper care
  • Normal wear and tear
  • Break down of colors and materials due to sun exposure
  • After-market modifications

No returns/exchanges for products with water exposure will be accepted.

====================>> REFUND POLICY <<====================

If you feel the product that you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.

Here are the circumstances in which refunds will be granted:

You Can Get A Full Refund

  • If the product you’ve purchased is completely non-functional.
  • If you did not receive your product within 40 business days after the date that your order has been placed.

Please Note: Refund will go back to your account in 3-5 business days.

 

====================>>SHIPPING COSTS<<====================

You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. Thank you!

DAMAGED ITEM / LOW QUALITY
For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. 

We will use this information to help you with your order, and eliminate errors in the future.

Kindly submit a ticket on our info@digipo.shop

 

If you are not happy about your purchase, 14 days from date of that you received the product in like-new condition with no visible wear and tear, you (buyer) will be the one who is responsible for paying for the shipping costs for returning item if not covered by our warranty against manufacturer defects and exchange is not due to our error.

Please note: Shipping costs are non-refundable.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@digipo.shop If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@digipo.shop